Return and Refund Policy

Returns:

Due to the nature of the products, all the items on our website are non-returnable. We will not be able to accept any returns.

Cancellations:

In case of order cancellation, before the product is dispatched, we will refund the full amount to the customer. If the order is cancelled after the dispatch of the product but before the delivery, a partial refund will be issued after deducting the shipping cost.

Refunds:

The purchase on our website is non-refundable with a few exceptional circumstances like delivery of wrong product, delivery of damaged product, or non-delivery of the product. If there is any issue with the product, please contact our support team at support@hygenie.co.in and we will assist you with the issue.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hygenie.co.in